Refund Policy
SOFTWARE
Due to the nature of our products (non-tangible digital goods), it is not possible to “return a product”. We, therefore, DO NOT offer refunds or exchanges after purchase. All promotional, discounted, and pre-order sales are final and therefore non-refundable/exchangeable.
All Seasonal Sales (Easter / Black Friday) are not retroactive and apply only to the specified products within the valid period of time. Offers/coupons are not retroactive and apply only to the specified products within the valid period of time.
If your downloaded content is corrupted for reasons, out of the control of Neural DSP Technologies, You may download it again at no additional charge and if the link is deactivated we will reactivate the link for you.
If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via email at support@neuraldsp.com and we will do our best to resolve the issue.
If we are unable to solve your issue and there is no possible way for you to utilize our software(s), we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality. Please note that if you are having any problem with our product(s), you should contact us within five (5) working days after your purchase. Any claim after that time will not be admissible for a refund request.
HARDWARE
Neural DSP Hardware products bought in Europe come with a 14-day money back guarantee (shipping not included). If you are not satisfied with your Neural DSP product, please contact us via email within 14 days of the original purchase date to receive an RMA number. Our Customer team will be in touch with you to help you on how to return the product.
Products sent back to Neural DSP for return must have an RMA number clearly marked on the outside of the shipping box.
Products must be returned in new condition, shipped in the original packing material with power supply, to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee. We reserve the right to deny a return in the case of excessive wear.
The return shipping method must include tracking and a declaration of the full value to protect against lost shipments.
Return shipping cost is the responsibility of the customer.
After receiving an RMA number, the customer must return the associated item immediately and it must arrive at our facility within 7 days. Returns may be denied if returned more than 7 days after an RMA is requested.
Once the returned product is received at our facilities, refunds are processed within 5 business days.
For more information, please contact support@neuraldsp.com.