All software download purchases made on our website are non-refundable/exchangeable.
All promotional, discounted, and pre-order sales are final and therefore non-refundable/exchangeable.
All Seasonal Sales (Easter / Black Friday) are not retroactive and apply only to the specified products within the valid period of time.
Offers/coupons are not retroactive and apply only to the specified products within the valid period of time.
If your downloaded content is corrupted for reasons, out of the control of Neural DSP Technologies, You may download it again at no additional charge and if the link is deactivated we will reactivate the link for you.
If you are having any problem with our product(s), a file, installation, or have any other questions, please contact support via email at [email protected] and we will do our best to resolve the issue.
If we are unable to solve your issue and there is no possible way for you to utilize our software(s), we may issue a refund at our own discretion and only after all exhaustive measures have been taken by our support and development teams (where applicable), and only after you can successfully prove occurrence in repro case(s) where broken functionality. Please note that if you are having any problem with our product(s), you should contact us within five (5) working days after your purchase. Any claim after that time will not be admissible for a refund request.
For more information, please contact [email protected]